This post is long but not nearly as long or painful as what I went through. Stay with me here. My goal was to call AT&T to add DVR to my u-verse service. When I switched my account to my new address, DVR was overlooked.* And technically I didn't switch my account over, it's not that easy. I had to close the old account and open an entirely new account so they can charge me up the ass for new service and installation fees, force me to take their u-verse boxes to the UPS store for shipping despite the fact that an AT&T employee would be at my house in the next two days, and make me stay home from work and wait for the installation guy. I digress...
First, I had to find the right 800 / 888 number that offered me u-verse options, not wireless phone options. Funny how the customer service number on the u-verse page sends you to a system that only gives you options for phone service.
After two more tries from numbers on various AT&T pages, I got to a live person. Victory? Not even close.
AT&T: Hi this is #$%$, how may I ensure your day is great?
Me: Hi, I’d like to add DVR service to my U-verse TV plan.
AT&T: OK, one moment
(transferred)
Hi, Customer Support...
(transferred)
Hi, Customer Support...
(transferred)
Hi, Customer Support. Here’s a number you should call for your region but allow me to transfer you (this is your at&t service rep doing you a huuuge favor!).
(transferred)
Oh you’re not in California? Wrong number!
(transferred)
Voice-recognizing system. I pressed a number and guess what?
...
(transferred)
Hi, Customer Support. Here’s a number you should call for your region. Have a great day!
Me: Yeah. Uh-huh.
Now, I have yet to call this number because I ran out of minutes to spend fucking around with AT&T and I had things to do besides talk to every one of their reps. But I can only imagine what I would have said had I called that number:
Me: Hi, I’d like to add DVR service to my U-verse TV plan because apparently the guy who set it up last week didn’t understand I wanted to simply switch my current plan from one address to another.
AT&T: OK great, can I have your phone number?
Me: Well, see that's the thing, I’ve given the people and the machines of AT&T my phone number 8 times in the past 20 minutes and that’s really gotten me nowhere. So now, I'm so pissed off that instead of adding a service, I'm canceling my service altogether.
Oh, and thanks for making my day great.
Whew. Now there's 30 minutes well spent. Except, I still don't have DVR and The Office starts tonight. Guess I'll have to watch it online later. On my AT&T U-VERSE INTERNET! Wheeeeeee!
*This guy was a fucking moron. This ordeal constitutes an entirely separate blog post.
(transferred)
Hi, Customer Support. Here’s a number you should call for your region. Have a great day!
Me: Yeah. Uh-huh.
Now, I have yet to call this number because I ran out of minutes to spend fucking around with AT&T and I had things to do besides talk to every one of their reps. But I can only imagine what I would have said had I called that number:
Me: Hi, I’d like to add DVR service to my U-verse TV plan because apparently the guy who set it up last week didn’t understand I wanted to simply switch my current plan from one address to another.
AT&T: OK great, can I have your phone number?
Me: Well, see that's the thing, I’ve given the people and the machines of AT&T my phone number 8 times in the past 20 minutes and that’s really gotten me nowhere. So now, I'm so pissed off that instead of adding a service, I'm canceling my service altogether.
Oh, and thanks for making my day great.
Whew. Now there's 30 minutes well spent. Except, I still don't have DVR and The Office starts tonight. Guess I'll have to watch it online later. On my AT&T U-VERSE INTERNET! Wheeeeeee!
*This guy was a fucking moron. This ordeal constitutes an entirely separate blog post.
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